Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts
Saturday, October 3, 2015
Monday, June 18, 2012
Customer Service.
Most people have been on both sides of customer service. We all had to deal with an unreasonable customer, a clerk that clearly didn't care, or perhaps just a profoundly stupid individual on either side. The problem on both sides are people that are just complete assholes.
Customer service people are paid to service customers. Many of them are take this the wrong way. Most of them are apathetic, uninformative, and more interested their phones than helping customers. Someone walks up looking for a product from an empty shelf, rather than check for more, they just shrug and say "I guess were out". At least bullshit the guy a bit, walk to the back and count to five, or fake checking inventory on a computer. Don't be so obvious with the fact that you don't give a shit, at least bullshit a little to earn your check.
On the other side there are loud, self centered customers. People that need printer ink, but don't know what kind of printer they have, or what cartridge it takes. People that see a long line, and try to come right to the front of it. Or the real superstars that come in looking for "that thing I saw on TV", but won't give anymore detail about what they want. If you don't know what you need, don't assume anyone can help you find it. Try bring the empty printer cartridge, or getting in the back of the line, or finding out the name of "that thing on the TV".
We have all been on both sides, at least most of have. The end source of all problem with both sides are people that are exceptionally self-centered, too stupid to ask for what they need clearly, or maybe a lot of people that just don't give a shit. So we need smarter people on both sides, that know the universe is not about them, and maybe we could all put ourselves in the other man's shoes. We just need some sympathy, some courtesy, and some taste.
Customer service people are paid to service customers. Many of them are take this the wrong way. Most of them are apathetic, uninformative, and more interested their phones than helping customers. Someone walks up looking for a product from an empty shelf, rather than check for more, they just shrug and say "I guess were out". At least bullshit the guy a bit, walk to the back and count to five, or fake checking inventory on a computer. Don't be so obvious with the fact that you don't give a shit, at least bullshit a little to earn your check.
On the other side there are loud, self centered customers. People that need printer ink, but don't know what kind of printer they have, or what cartridge it takes. People that see a long line, and try to come right to the front of it. Or the real superstars that come in looking for "that thing I saw on TV", but won't give anymore detail about what they want. If you don't know what you need, don't assume anyone can help you find it. Try bring the empty printer cartridge, or getting in the back of the line, or finding out the name of "that thing on the TV".
We have all been on both sides, at least most of have. The end source of all problem with both sides are people that are exceptionally self-centered, too stupid to ask for what they need clearly, or maybe a lot of people that just don't give a shit. So we need smarter people on both sides, that know the universe is not about them, and maybe we could all put ourselves in the other man's shoes. We just need some sympathy, some courtesy, and some taste.
Thursday, November 24, 2011
Black Friday.
It is that time of year when normally reasonable people spend hours to get 20$ off a bottom of the line television. It is a day retail employs hate, and only the dumbest of consumers enjoy. This day once signaled the start of the "Christmas season", now is seems to be right in the middle of this horrid time of year. Black Friday gets a little worse each year.
People think they will get good deals, but they don't. First, the deal are on items that are by and large not that good. Second there is the time spent to get the item. Time has a value, this value is different for each person. Rather than standing in line that time could be better spent doing almost anything thing else. The time wasted in line could be spent making money, sleeping, enjoying a meal, masturbating, with your other half, etc. By the time you have spend 3 (or more) hours in line, the money you might be saving is no longer worth it. So, if you need a deal wait till a sale next year, no waiting in line, and it will be a better model than the factory rejects that they sell only on Black Friday.
Black Friday, no day is more hated by retail employees. It starts earlier than any other work day, and the costumers are in a worse mood and much dumber than the average. In the first half hour of the day, all the advertised deal are gone. So the remaining time in the day is spent hearing "What do you mean sold out?! When will you get more?!", the answer is never as the stuff on sale are promotional items that aren't normally carried. Then come the demands to see a manager, all of whom are hiding in the back, and won't come out for anything short of a fire. All of this ends with the store looking like looters have raided it, and it will remain in this state till sometime in the middle of January.
Every year Black Friday gets a little worse. The first was sometime in the 60's (so says Wikipedia), and slowly it has grown in to the hell on earth it is today. With each year store advertise a little more, and open a little earlier, 7am, 6am, 5am, 4am. The line wraps around the store a little more, and the shoppers come a bit earlier. This year it has gotten to a very sad point, Black Friday actually started at 10pm on Thursday at Wal-Mart. So where does it go next year? Do we go to 9pm Thursday? Will we eventually get to Black Friday starting on Wednesday?
We must stop this horrid event. Stay home, eat leftovers, read, play video games, watch porn, or plan the downfall of your enemies, just don't go shopping. Together we can bring sanity back.
People think they will get good deals, but they don't. First, the deal are on items that are by and large not that good. Second there is the time spent to get the item. Time has a value, this value is different for each person. Rather than standing in line that time could be better spent doing almost anything thing else. The time wasted in line could be spent making money, sleeping, enjoying a meal, masturbating, with your other half, etc. By the time you have spend 3 (or more) hours in line, the money you might be saving is no longer worth it. So, if you need a deal wait till a sale next year, no waiting in line, and it will be a better model than the factory rejects that they sell only on Black Friday.
Black Friday, no day is more hated by retail employees. It starts earlier than any other work day, and the costumers are in a worse mood and much dumber than the average. In the first half hour of the day, all the advertised deal are gone. So the remaining time in the day is spent hearing "What do you mean sold out?! When will you get more?!", the answer is never as the stuff on sale are promotional items that aren't normally carried. Then come the demands to see a manager, all of whom are hiding in the back, and won't come out for anything short of a fire. All of this ends with the store looking like looters have raided it, and it will remain in this state till sometime in the middle of January.
Every year Black Friday gets a little worse. The first was sometime in the 60's (so says Wikipedia), and slowly it has grown in to the hell on earth it is today. With each year store advertise a little more, and open a little earlier, 7am, 6am, 5am, 4am. The line wraps around the store a little more, and the shoppers come a bit earlier. This year it has gotten to a very sad point, Black Friday actually started at 10pm on Thursday at Wal-Mart. So where does it go next year? Do we go to 9pm Thursday? Will we eventually get to Black Friday starting on Wednesday?
We must stop this horrid event. Stay home, eat leftovers, read, play video games, watch porn, or plan the downfall of your enemies, just don't go shopping. Together we can bring sanity back.
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